Q1. How do I participate in the campaign?
Q1. How do I participate in the campaign?
To take part, simply shop at any of the 9 participating anniversary merchants between 4–12 September 2025. Each unique merchant you shop at will earn you one entry into the lucky draw. You can also redeem 1 special “Max Miles Anniversary Voucher” for free (Max Miles will be refunded. Limited to one refunded voucher per user) in the HeyMax app to receive one additional bonus entry.
Q2. Do I need to pay or donate Max Miles to join?
Q2. Do I need to pay or donate Max Miles to join?
No, joining the campaign is completely free. You will automatically be entered into the draw once you shop at any participating merchant. The voucher redemption is optional and will be 1 bonus entry on top of your shopping entries.
Q3. How many times can I enter?
Q3. How many times can I enter?
Each unique merchant you shop at gives you 1 entry, up to a maximum of 9 entries across 9 merchants. If you also redeem the free voucher, you will receive 1 additional entry, bringing the maximum total to 10 entries.
Q4. What if I shop multiple times at the same merchant?
Q4. What if I shop multiple times at the same merchant?
Only 1 entry per merchant will be counted, regardless of how many transactions you make. For example, purchasing on Shopee 3 times will still count as just 1 entry. To unlock multiple entries, you need to shop across different merchants.
Q5. What if my transaction doesn’t appear?
Q5. What if my transaction doesn’t appear?
Most transactions will track within 1–3 business days, although some merchants may take longer depending on their systems. If your transaction does not appear, please reach out to HeyMax support for assistance. Only tracked transactions within the campaign period will be considered valid.
Q6. When will winners be announced?
Q6. When will winners be announced?
Winners will be selected in a random draw conducted on or after 18 September 2025. If you are a winner, you will be notified by email within 7 working days after the draw, so make sure your registered email is up to date.
Q7. How will the prizes be credited?
Q7. How will the prizes be credited?
Prizes will be credited directly as Max Miles into your HeyMax account. This will happen within 14 days of winner confirmation. No action is required on your part other than ensuring your account is active and in good standing.
Q8. Do I need to shop at all 9 merchants to be eligible?
Q8. Do I need to shop at all 9 merchants to be eligible?
No, even 1 qualifying purchase gives you an entry into the draw. However, shopping at more merchants increases your chances: up to 9 entries if you shop at all 9, plus 1 more if you redeem the voucher.
Q9. Can I win more than once?
Q9. Can I win more than once?
Each user can only win once. If the same user ID is drawn more than once, only the higher prize will be awarded, and another winner will be selected for the remaining prize(s).
Q10. What happens if I redeem the voucher more than once?
Q10. What happens if I redeem the voucher more than once?
Only your first redemption of the “Max Miles Anniversary Voucher” will be refunded, and the refund will take place 14–21 days after the campaign ends. Any subsequent redemptions will not be refunded, even if they show up in your redemption history.