1. What is Max Miles Day?
1. What is Max Miles Day?
Max Miles Day is a special event on every 25th of each month where you enjoy exclusive bonuses when redeeming your Max Miles.
2. What are the promotions on this November's Max Miles Day?
2. What are the promotions on this November's Max Miles Day?
On 25th November 2025 only, you'll enjoy 20% Milesback when you redeem any voucher using Max Miles.
3. What does “Milesback” mean?
3. What does “Milesback” mean?
When you redeem Max Miles on eligible redemptions, you’ll receive 20% of the miles used back into your account.
4. How and when will I receive my Milesback?
4. How and when will I receive my Milesback?
After making an eligible redemption, you’ll see a pending Max Miles in your mile transaction history instantly.
After 7 days of tracking, the Milesback will be approved and redeemable.
5. Is there a limit to how much Milesback I can earn?
5. Is there a limit to how much Milesback I can earn?
Nope — there's no cap. You’ll get 20% back on any eligible redemptions made during the promotion period.
6. Can vouchers be refunded after purchase?
6. Can vouchers be refunded after purchase?
No. As usual, vouchers purchased on HeyMax are non-refundable once the purchase is completed.