Terms & Conditions
1. Program Overview
The "Max Miles Mega Day" campaign (the "Campaign") is organized by HeyMax. The Campaign is valid only on 25th February 2026 for Voucher Redemption Milesback(00:00:00 SGT to 23:59:59 SGT). The Campaign is valid from 25th February 2026 to 11th March 2026 (00:00:00 SGT to 23:59:59 SGT) for Shangri-La Transfer Bonus. By participating in this Campaign, users agree to be bound by these Terms and Conditions.
2. Eligibility
Eligible User: Must be a registered HeyMax user with a valid account.
Campaign Period: Transactions for Voucher Redemption on Milesback must be completed within the specific timeframe of 25th February 2026. Transactions for Shangri-La Transfer Bonus must be completed within the specific timeframe of 25th February 2026 to 11th March 2026.
3. Reward Structure & Tiers
3.1 Voucher Redemption Milesback
Mechanism: Eligible users will receive 20% Milesback on the Max Miles used for any voucher redemption made during the Campaign Period.
Cap: There is no cap on the Max Miles that can be earned back under this specific voucher redemption mechanism.
Non-Refundable: As per standard HeyMax policy, all vouchers redeemed are non-refundable once the transaction is completed.
3.2 Shangri-La Transfer Bonus
Mechanism: Eligible users who transfer Max Miles to Shangri-La Circle Points during the Campaign Period will receive additional 50% Circle Points. This reward applies only to transfers made directly from Max Miles to Shangri-La Circle Points. Transfers to other partners are excluded. The transfer bonus will be credited by Shangri-La to users’ Circle Points account directly.
Cap: There is no cap on the Max Miles that can be transferred under this specific transfer bonus campaign.
4. Reward Payout & Timing
Processing Time: 20% Milesback will initially appear as "Pending" in the user's Max Miles transaction history after eligible redemption/transfer, and will be finalized and credited to the user's account approximately 7 days after the Campaign date.
The Shangri-La Circle Points will be credited to the Circle Points account of eligible members within 30 days after the end of the Campaign.
5. Anti-Fraud & Exclusions
HeyMax reserves the right to withhold, deny, or cancel any rewards if we suspect fraud or abuse of the Campaign. The following activities are strictly prohibited:
Transaction Reversals: Any attempt to refund, cancel, or dispute a voucher redemption or transfer transaction after the Milesback reward has been credited or used.
Commercial Use: The Campaign is intended for personal use only. Engaging in the commercial resale of vouchers or brokering of miles transfers is prohibited.
6. Changes to the Program
HeyMax reserves the right to modify, suspend, or terminate the Campaign (including changing T&Cs) at any time without prior notice. In case of any dispute, the decision of HeyMax shall be final.
FAQ
Q | A |
1. What is Max Miles/Max Miles Mega Day? | Max Miles Day/Max Miles Mega Day is a special event on every 25th of each month where you enjoy exclusive bonuses when redeeming your Max Miles |
2. What are the promotions on this February's Max Miles Mega Day? | 1. Voucher Redemption: Get 20% Milesback on all voucher redemptions.
2. Shangri-La Transfer Bonus: Earn 50% Circle Points bonus when you transfer Max Miles to Shangri-La Circle Points.
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3. What does “Milesback” mean? | Milesback refers to a percentage of the Max Miles you use for an eligible voucher redemption being subsequently returned to your Max Miles account as a rewards.(Note: Shangri-La Circle transfers receive a direct points bonus in your Circle Points account, not Milesback to HeyMax account). |
4. How much Milesback or Bonus can I earn? Is there a cap? |
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5. When will I receive the Milesback/Bonus? | 1. Voucher Milesback: It will initially appear as "Pending" in your transaction history and will be credited to your Max Miles account approximately 7 days after the Campaign date. 2. Shangri-La Transfer Bonus: Bonus Circle Points will be credited to eligible members within 30 days after the end of the Campaign. |
6. Can vouchers be refunded after purchase? Is the transfer to Shangri-La refundable? | No. As usual, voucher redemption |