What is this feature?
You can now transfer your Max Miles directly to Cathay Pacific’s Asia Miles program. These Asia Miles can be used for flights, upgrades, and other Cathay Pacific rewards through their loyalty program.
How does the transfer work?
The transfer works on a 1:1 ratio, meaning 1 Max Mile becomes 1 Asia Mile. Your transfer will be processed within 5 business days, and there are no transfer fees involved.
What do I need to get started?
You need three things to make a transfer: a Cathay Pacific Asia Miles membership, at least 1,000 Max Miles in your HeyMax account, and a verified HeyMax account.
How do I transfer my Max Miles?
Open your HeyMax app and go to "Redeem", then select "Transfer Miles".
Choose Cathay Pacific Asia Miles from the options, enter your Asia Miles membership number, choose how many Max Miles to transfer (minimum 1,000), review the details, and confirm your transfer.
Can I link multiple Cathay Pacific accounts?
No, you can only link one Cathay Pacific account to your HeyMax account. Once you link an account, you cannot unlink it or link a different account.
Can I transfer to someone else's Cathay Pacific account?
No, you can only transfer Max Miles to your own Cathay Pacific Asia Miles account. Transfers to other people's accounts are not allowed.
What is the minimum transfer amount?
The minimum transfer amount is 1,000 Max Miles. If you try to transfer less than this amount, you'll get an error message.
What are the minimum multiples I can transfer above 1,000?
After 1,000 Max Miles, you can transfer any amount in multiples of 1. For example, you can transfer 1,001, 1,002, 1,003, or any other amount up to your available balance.
What is the maximum transfer amount?
You can transfer up to your available Max Miles balance. There are no daily or monthly limits beyond what you have in your account.
Can I cancel or change a transfer once I've confirmed it?
No, transfers are final once confirmed and cannot be reversed or refunded. Make sure you review all details carefully before confirming.
What happens after I transfer?
Your Max Miles are deducted immediately from your HeyMax account.
Your Asia Miles will appear in your Cathay Pacific account within 5 business days, and you can track the transfer status in your HeyMax transaction history.
What if my transfer fails?
If your transfer doesn't go through, it could be due to an incorrect membership number, temporary system issues, or account verification problems.
Wait a few minutes and try again, or contact support if the problem continues.
What if I need to verify my account?
If you haven't verified your account (KYC), you'll be prompted to do so before being able to transfer.
This verification process helps confirm that the account belongs to you and typically involves verifying your phone number and other personal details.
Where can I get help if I have issues?
You can check your transaction history in the HeyMax app to track transfers.
If you have issues with your transfer, contact HeyMax support.
For managing your Asia Miles account, visit Cathay Pacific’s website.
Will I get confirmation of my transfer?
Yes, you'll receive a confirmation in the HeyMax app once your transfer is submitted. Once the transfer is completed, you will receive an email confirmation.
How do I track my transfer status?
Go to your transaction history in the HeyMax app and look for "Cathay Redemption" entries.
You can also contact HeyMax support if you have issues with your transfer.