Common Redemption Issues and Tips
Common Redemption Issues and Tips
Common Issues and Solutions
Payment Authentication Failures: Ensure all required verification steps are completed to avoid rejection.
Insufficient Max Miles: Your balance must cover the full cost of the flight, including taxes and surcharges.
Mismatched Receipt Totals: Double-check that the redemption amount and currency match your receipt.
Tips for Successful Redemption
Verify your Max Miles balance before initiating redemption.
Double-check receipt details to ensure accuracy.
Use acceptable payment methods, such as credit cards, for smooth processing.
Are there any restrictions on the types of flights I can redeem?
Are there any restrictions on the types of flights I can redeem?
FlyAnywhere can only be used to redeem flights that are fully paid in cash. For flights that are partially paid using non-cash methods, such as airline credits, United TravelBank, or gift cards, only the cash portion is redeemable.
How do I know if my flight bookings is eligible?
How do I know if my flight bookings is eligible?
Redemption is only available for the total amount stated on the receipt, including taxes and surcharges. Partial redemptions are not supported at this time.
FlyAnywhere accepts redemption requests for commercial tickets and the cash portion of award tickets.
If your commercial ticket is partially paid with a non-cash method (e.g., United TravelBank or airline credits), you can only redeem Max Miles for the portion paid in cash.
Heymax reserves the right to decline any redemption requests that do not comply with these guidelines or our terms and conditions.
Can I redeem my flight on the same day as my booking?
Can I redeem my flight on the same day as my booking?
Yes! As long as you have the proof of transaction for your flight ticket, you can claim the ticket using Max Miles!
Can I redeem other people’s flight bookings?
Can I redeem other people’s flight bookings?
Yes, you can redeem flights on behalf of friends and family.
Is there a deadline to which I must submit my redemption request for the flight i took?
Is there a deadline to which I must submit my redemption request for the flight i took?
Yes. You must submit your redemption request within 31 days of your booking date, which is the date you paid for the ticket, not the date you fly.
We compare the booking date on your receipt against the date you submit your request. If your booking date falls more than 31 days before your submission, the request is rejected.
Example: if you submit your request on 31 January 2025, your booking date must be 1 January 2025 or later. A ticket booked on 31 December 2024 falls outside the 31 day window and would be rejected.
You can submit as soon as you have booked, including on the same day. There is no need to wait until after you have flown.
Can I make multiple redemption requests with the same receipt
Can I make multiple redemption requests with the same receipt
No. Each flight receipt can only be redeemed once. heymax reserves the right to terminate the account with no refunds on max miles earned should there be users caught redeeming the same flight receipt multiple times.
Can I redeem my hotel stay?
Can I redeem my hotel stay?
Currently we will only be processing flight ticket purchases but do stay tuned for our updates. We might open the option to redeem your hotel stay!
Can I make my purchase in any currency?
Can I make my purchase in any currency?
Yes. If your purchase is made in a currency other than SGD, we will convert it to SGD at the spot rate at the point of processing and credit it to you via PayNow.
What if my receipt contains multiple flight bookings?
What if my receipt contains multiple flight bookings?
For now, you can only redeem the full amount of the receipt. If you’d like to redeem only a single flight out of a group booking, we recommend making the booking separately.
Stay tuned for updates to enable partial redemptions in the near future.