1. How does the HeyMax Referral Program work?
1. How does the HeyMax Referral Program work?
You invite friends using your unique link. When your friend successfully completes the necessary steps (Phone Number Verification and Confirmed Purchase), they get a 200 Max Miles head start, and you earn 200 Max Miles per Qualified Referral (Explorer Tier), or 500 Max Miles from your 11th Qualified Referral onwards (Jetsetter Tier).
Only new users (Referees) who sign up for HeyMax on or after January 1, 2026, will qualify for rewards under this new program structure.
2. What is a "Qualified Referral"?
2. What is a "Qualified Referral"?
A referral is qualified (and pays out a reward) when the referred friend meets two requirements within 180 days of signing up:
Phone Number Verification: They must successfully verify their phone number.
Confirmed Purchase: They must make one purchase through Shop with Max, or buy a voucher with cash, and it must show as Approved.
Transaction Exclusion: Please note that any transaction related to Chocolate Finance is excluded and will not count as a confirmed purchase toward program qualification.
3. When will I actually receive my Max Miles reward?
3. When will I actually receive my Max Miles reward?
Your reward and your friend's are created automatically once your friend has verified their phone number and their qualifying purchase shows as Approved. Nothing shows as pending before then.
Each reward then stays pending for 7 days before it is approved. A purchase through Shop with Max can take several days to a few weeks to show as Approved, depending on the merchant.
4. What must my friend buy for the purchase to count?
4. What must my friend buy for the purchase to count?
One genuine purchase of any amount through Shop with Max, or a voucher bought with cash, qualifies once it shows as Approved and is not cancelled or refunded. Other transactions do not count, including Max Miles from onboarding tasks such as adding a card or viewing redemptions.
5. What does my friend (the Referee) receive?
5. What does my friend (the Referee) receive?
Your friend receives a one-time reward of 200 Max Miles. It is created once they have verified their phone number and their first qualifying purchase shows as Approved, then stays pending for 7 days before it is approved. It does not appear at sign-up.
6. How do I upgrade to Jetsetter status (500 Max Miles reward)?
6. How do I upgrade to Jetsetter status (500 Max Miles reward)?
You automatically upgrade to the Jetsetter Tier once you have completed 10 Qualified Referrals. You will start earning the higher rate of 500 Max Miles per referral from your 11th Qualified Referral onwards.
All of your previous Qualified Referrals in record count toward your lifetime total for reaching the Jetsetter Tier.
7. When I hit 11 referrals, are my first 10 rewards upgraded to 500 Max Miles?
7. When I hit 11 referrals, are my first 10 rewards upgraded to 500 Max Miles?
No. The higher 500 Max Miles reward rate applies only progressively, starting with your 11th Qualified Referral. All previous rewards remain at the 200 Max Miles rate earned during the Explorer Tier.
8. My friend signed up but hasn't completed the steps. How long do they have?
8. My friend signed up but hasn't completed the steps. How long do they have?
Your friend has a 180-day window from their sign-up date to complete both the Phone Number Verification and the Confirmed Purchase. If they fail to complete both steps within this timeframe, the referral will expire, and no reward will be issued.
9. Why didn't I receive my reward?
9. Why didn't I receive my reward?
The most common reasons for a missing reward are:
No Phone Verification: Your friend signed up but has not yet completed their phone number verification.
Purchase Type: Your friend has not yet made a purchase through Shop with Max or bought a voucher with cash. Other transactions, such as onboarding tasks like adding a card, do not count.
Transaction Status: The transaction is still Pending or was Cancelled/Refunded.
Reward on Hold: Both steps are done and the reward shows as pending. It is approved after 7 days.
Not a New User: Your friend previously had a HeyMax account.
10. Can I refer myself using a secondary email?
10. Can I refer myself using a secondary email?
No. Self-referral and attempts to manipulate the program are strictly prohibited. The system cross-references devices and payment methods to prevent fraud, and rewards will be automatically revoked if gaming is detected.
11. My friend's referral code didn't work when they signed up. What should we do?
11. My friend's referral code didn't work when they signed up. What should we do?
Contact HeyMax support via the chat in the HeyMax app and we will look into it. Your friend still needs to verify their phone number and make a qualifying purchase within 180 days of signing up.