HeyMax First is a membership that gives you instant access to a Miles Pool — enough miles to book a premium flight today, without waiting years to accumulate them. Every user gets a free Silver membership by default, with a 30,000 Miles Pool to tap into. Want a bigger pool? Paid tiers unlock larger pools and lower per-mile rates.

Here's how most loyalty programs work: earn for months (or years), hope the seats are still available, then redeem. HeyMax flips that. You get the miles upfront, book your dream seat, then earn the miles back through spending at HeyMax's 500+ partner merchants. Your pool refills, and you're ready for the next trip.

Anyone who wants to fly premium and doesn't want to wait years to get there.

New to miles? You've seen Business Class, looked at the cash price, and moved on. HeyMax First gives you the miles now, and you earn them back through everyday spending at HeyMax's 500+ partner merchants.

Already in the game? Award availability is shrinking, programmes keep devaluing, and the specific seat you want for the trip you're planning just isn't there. HeyMax First lets you tap into availability across 20+ programmes instantly — without waiting for your balance to catch up.

Either way: fly the trip first, earn your way back over time.

HeyMax First is currently available to Singapore users only.

No. HeyMax First is a membership, not a miles purchase. Your Miles Pool gives you upfront access so you can book a premium flight today, while you earn back through everyday spending on the platform. The access fee is fully reclaimable as you earn miles back — so if you actively use HeyMax, your trip effectively becomes free.

The waitlist opens 15 April 2026, 10am SGT. Members will start getting access in Q2 2026. Joining is free for everyone — every user gets a free Silver membership with a 30,000 Miles Pool. If you sign up early and upgrade to a paid tier (Gold, Platinum, or Reserve), you'll also lock in a Year 1 membership fee waiver on that tier.

You'll see a confirmation screen after signing up, and receive a confirmation email shortly after. No further action is needed on your end.

Once the membership launches in Q2 2026, we'll work through the waitlist and notify you when your access is ready. If you've already joined, you're in a good position. Refer friends to move up the list.

Your Miles Pool is a sum of Max Miles that comes with your membership tier. Draw from it when you're ready to book by paying a refundable access fee, and replenish it through spending at HeyMax's 500+ partner merchants.

When you join HeyMax First, your Miles Pool is loaded instantly. No waiting, no grinding.

Through your everyday activity on HeyMax — shopping at partner merchants, buying vouchers, using linked cards, referring friends.

And as you earn miles back, you can reclaim the access fee you paid (more on that below) and refill your Miles Pool, getting you closer to your next trip.

Membership fee for paid tiers is waived for the first year for the first 10,000 sign-ups.

There are two parts to the cost:

Annual Membership Fee: For paid tiers, there is an annual membership fee. Membership fees are non-refundable. The free Silver tier has no membership fee, ever.

Refundable Access Fee: When you draw miles from your pool in blocks of 10,000, you pay an access fee for each block at your tier's per-mile rate. This fee is fully reclaimable — as you earn miles back through HeyMax, you can reclaim the access fee in 10,000-mile increments, paid out to your PayNow account.

The access fee is paid via PayNow. When you're ready to draw miles, you'll receive a unique PayNow QR code. Payments are typically confirmed within minutes, and your miles will be available to draw once payment is received.

The membership fee is paid via card payment.

The free Silver tier has no membership fee, so this only applies to paid tiers (Gold, Platinum, Reserve). For paid tiers, the annual membership fee is non-refundable.

Yes, fully, as you earn miles back. For every 10,000 miles you earn through HeyMax activity, you can reclaim the equivalent portion of your access fee. Reclaimed amounts are paid out to your PayNow account. Only miles you earn back through HeyMax activity count toward reclaiming your access fee — miles drawn from your pool do not count as earned.

There's no deadline. Reclaim eligibility persists indefinitely — even if you don't renew a paid tier or pause your HeyMax activity. Your outstanding access fees remain reclaimable for as long as you're a HeyMax user.

There's no deadline. You can keep earning back at your own pace, indefinitely.

At renewal (paid tiers only):

Yes, at any time during your membership year. To upgrade, pay the difference in membership fee between your current and new tier.

A few things to know:

Yes — if you qualify for the Year 1 membership fee waiver and you upgrade during your first year, the waiver extends to your new tier. There's no membership fee to pay until your second year, regardless of which tier you move to.

You can request a downgrade to a lower tier at any time, but it will only take effect at your next renewal.

A few things to know about access fee reclaims when changing tiers:

Each person is entitled to one HeyMax First membership. This keeps the program fair for everyone.

To ensure this, we require identity verification during the sign-up process. If we detect multiple accounts linked to the same individual, we reserve the right to suspend or remove the accounts involved.

Max Miles transfer to 20+ airline loyalty programs spanning all three major alliances — giving you access to nearly every major airline globally.

HeyMax Flight Search surfaces the best available Business and First Class award seats across partner programs, so you see the best options in one place instead of trawling multiple airline websites.

Award seat availability fluctuates — this is true for all loyalty programs. HeyMax surfaces real-time availability, but specific seats can fill quickly. Once you spot a deal you want, act fast.

We'd love to hear from you. For questions, feedback, or anything about HeyMax First, reach out to us at [email protected] and we'll get back to you.