Max Miles is celebrating its birthday, and we are marking it with the launch of our partnership with Trust Bank. Every 3rd person in Singapore to link a Trust Freedom Credit Card to HeyMax receives 333 Max Miles. No spend is required, and there is nothing to claim.
At a glance: the campaign runs from 21 September 2026, 12:00am to 30 September 2026, 11:59pm (Singapore time), or until the cap of 3,003 rewards is reached, whichever comes first. Max Miles are credited in one batch by 28 October 2026. If a Trust Freedom Credit Card was already linked to your HeyMax account before the campaign opened, you do not qualify.
How to join
How do I join this campaign?
Link a Trust Freedom Credit Card to your HeyMax account while the campaign is open.
Open the HeyMax app and tap Profile
Tap My cards, then the + sign
Add your Trust Freedom Credit Card
Your place in line is set when HeyMax confirms your card link. To receive the reward, the same Trust Freedom Credit Card must still be linked when Max Miles are credited.
When does the campaign start and end?
The campaign opened on 21 September 2026 at 12:00am (Singapore time).
Eligibility remains open until 30 September 2026, 11:59pm (Singapore time), or until the cap of 3,003 rewards is reached, whichever comes first.
I linked my card on 21 or 22 September. Do I still qualify?
Yes. Any Trust Freedom Credit Card linked from 21 September 2026, 12:00am (Singapore time) counts, so links made on 21 and 22 September hold their place in line.
Do I need a promo code or a separate sign-up?
No. Linking your Trust Freedom Credit Card is the only action required.
How the reward works
How does every 3rd place work?
Eligible users who link a Trust Freedom Credit Card are placed in line in the order HeyMax confirms the link, and every 3rd place in that line receives 333 Max Miles.
Example: the 3rd, 6th and 9th people to link each receive 333 Max Miles. The 4th and 5th receive nothing, and the 6th takes the next reward.
What counts and what does not?
Your place in line counts only if all of the following are true:
✅ A Trust Freedom Credit Card linked to HeyMax on or after 21 September 2026, 12:00am (Singapore time)
✅ A Singapore HeyMax account in good standing
✅ Either app, because iPhone and Android both count
❌ Cards linked before the campaign opened
❌ Other Trust Bank cards, because only the Trust Freedom Credit Card qualifies
❌ Extra cards you link later, because each person gets one place in line
❌ Duplicate accounts belonging to the same person
Do I need to spend anything to qualify?
No spend is required. Your reward depends on your place in line, not on how much you transact.
Who can join
I already have a Trust Freedom Credit Card linked to HeyMax. Can I join?
No. If a Trust Freedom Credit Card was already linked to your HeyMax account before the campaign opened, you do not qualify for this campaign.
I hold a Trust Freedom Credit Card but have never linked it to HeyMax. Can I join?
Yes. Link your Trust Freedom Credit Card while the campaign is open to take one place in line.
I have a different Trust Bank card. Can I join?
No. Only the Trust Freedom Credit Card qualifies for this campaign. Other Trust Bank card products do not count, even if they are linked to HeyMax during the campaign.
Limits and caps
Can I qualify more than once?
No. Each user can qualify only once, regardless of the number of cards, devices or accounts used.
Unlinking and re-linking does not give you a second place.
What happens when the campaign is full?
Eligibility closes at 30 September 2026, 11:59pm (Singapore time), or when the cap of 3,003 rewards is reached, whichever comes first.
Places are awarded in the order card links are confirmed. If the cap is reached before 30 September, links confirmed after that point do not qualify.
Getting your Max Miles
When will my Max Miles arrive?
Everyone who qualifies is credited in a single batch by 28 October 2026.
There is nothing to claim. The qualifying Trust Freedom Credit Card must still be linked to HeyMax when the Max Miles are credited.
How do I check whether I received the reward?
Open your Max Miles transaction history in the HeyMax app once crediting is complete. Run through this checklist first:
✅ You linked your Trust Freedom Credit Card on or after 21 September 2026, 12:00am (Singapore time)?
✅ You had no Trust Freedom Credit Card linked to HeyMax before then?
✅ Your HeyMax account is registered in Singapore?
✅ Your qualifying Trust Freedom Credit Card is still linked when rewards are credited?
If all four apply and you still see nothing after 28 October 2026, contact HeyMax support with your HeyMax account email, the date you linked your card, and the last 4 digits of that card.
Common questions
What if I unlink my Trust Freedom Credit Card after I qualify?
What if I unlink my Trust Freedom Credit Card after I qualify?
If you unlink the qualifying Trust Freedom Credit Card before Max Miles are credited, you will not receive the reward. Unlinking after crediting does not affect Max Miles already credited.
I was the 4th person to join. Can I still receive the reward?
I was the 4th person to join. Can I still receive the reward?
No. Only every 3rd place in line receives the reward, so places 4 and 5 receive nothing while place 6 does.
Does someone else dropping out move me up the line?
Does someone else dropping out move me up the line?
No. Places do not shift. Once the order is set, your place stays where it is.
Can I transfer the reward or exchange it for cash?
Can I transfer the reward or exchange it for cash?
No. Max Miles are credited to your own HeyMax account and cannot be transferred to another user or exchanged for cash.
Do these Max Miles expire?
Do these Max Miles expire?
No. Max Miles do not expire, as long as your HeyMax account stays active. An active account is one you log in to at least once every 12 months.
Troubleshooting
My Max Miles have not arrived
Wait until 28 October 2026, because everyone who qualifies is credited in one batch on or before that date.
Contact support after that date if you were in a rewarded place and your transaction history shows nothing.
My Trust Freedom Credit Card will not link
Update the HeyMax app, then try again from Profile, My cards, +.
If the card is still rejected, contact HeyMax support while the campaign is open so you do not lose your place.
Terms and Conditions
1. Overview
1.1 The "HM Birthday Launch Campaign" (the "Campaign") is a promotion run by HeyMax in which Participants occupying defined positions in a sequential queue receive a one-time Max Miles reward.
1.2 The Campaign does not involve any element of chance. Entitlement is determined solely by queue position, as set out in Section 5.
1.3 Reward amounts, the queue mechanic and the reward cap are set out in Sections 5 and 6.
1.4 By participating, the Participant is deemed to have read, understood and accepted these Terms and Conditions.
2. Campaign Period
2.1 The Campaign opened at 12:00am on 21 September 2026, Singapore Standard Time (GMT+8) (the "Campaign Period").
2.2 Eligibility ends at 11:59pm on 30 September 2026, Singapore Standard Time (GMT+8), or when the cap of 3,003 rewards in Section 5 is reached, whichever occurs first.
2.3 Qualifying Actions completed after eligibility ends are not counted, including actions completed after the reward cap is reached.
2.4 Any action completed outside the Campaign Period is not counted for any purpose under these Terms.
3. Eligibility
3.1 The Participant must hold a HeyMax account registered in Singapore that is active and in good standing throughout the Campaign Period.
3.2 The Participant must hold a Trust Freedom Credit Card issued in Singapore in the Participant's own name. Other Trust Bank card products do not qualify.
3.3 A Participant who had a Trust Freedom Credit Card linked to their HeyMax account at any time before the Campaign opened is not eligible. Eligibility is assessed on card-linking history recorded by HeyMax, and not on whether the Participant holds or has held any card off the HeyMax platform.
3.4 Accounts that are suspended, closed, under fraud investigation, or found to be duplicate accounts of the same individual are ineligible.
3.5 Each user may qualify only once, regardless of the number of cards, devices or HeyMax accounts used.
4. Qualifying Action
4.1 A "Qualifying Action" is the successful linking of a Trust Freedom Credit Card to the Participant's HeyMax account within the Campaign Period.
4.2 The Qualifying Action is timestamped at the point HeyMax confirms the card link, and that timestamp determines the Participant's position under Section 5.
4.3 The Qualifying Action is a link to the HeyMax platform and is recorded identically on iOS and Android.
4.4 Cards linked before the Campaign Period, additional cards linked by a Participant who already holds an entry, and links that fail verification do not constitute a Qualifying Action.
4.5 Unlinking and re-linking a card does not create a second entry. The qualifying Trust Freedom Credit Card must remain linked at the point Max Miles are credited.
5. Queue Positions and Reward Cap
5.1 Participants are ranked in ascending order of their Qualifying Action timestamp (the "Queue").
5.2 Every 3rd position in the Queue qualifies for the reward, beginning at position 3 and continuing at positions 6, 9 and onward. Entitlement follows from queue position alone and is not determined by any draw, ballot or other element of chance.
5.3 The Campaign is limited to the first 3,003 qualifying positions on a first-come, first-served basis. Qualifying Actions completed after that limit is reached are not counted.
5.4 Queue positions are fixed once assigned. Positions are not recalculated, and a Participant's position does not change because another Participant becomes ineligible, unlinks a card or is removed for any reason.
5.5 HeyMax's records of Qualifying Actions and Queue positions are final and conclusive.
6. Reward Mechanics
6.1 Each Participant occupying a qualifying position shall receive 333 Max Miles, up to a total Campaign allocation of 999,999 Max Miles.
6.2 Each user may receive the reward once only. It is not multiplied by the number of cards linked or transactions made, and no partial or pro-rated rewards are issued.
6.3 Rewards shall be credited to the Participant's HeyMax account in a single batch on or before 28 October 2026, Singapore Standard Time (GMT+8), provided the qualifying Trust Freedom Credit Card remains linked at the point of crediting.
6.4 A Participant whose qualifying Trust Freedom Credit Card is unlinked or closed before crediting is no longer eligible for the reward. No replacement reward is issued and no other Participant moves into that position.
6.5 Rewards are not redeemable for cash and are not transferable between HeyMax accounts.
Example: if 30 eligible Participants link a card, positions 3, 6, 9, 12, 15, 18, 21, 24, 27 and 30 are each credited on or before 28 October 2026. All other positions receive nothing.
7. Fraud and Abuse
7.1 The following are prohibited: creating or operating multiple HeyMax accounts, linking cards that do not belong to the Participant, repeatedly linking and unlinking cards to manipulate Queue position ("card cycling"), coordinated or automated entry, and any collusion intended to influence Queue position.
7.2 HeyMax may withhold, reverse or forfeit any reward where abuse is suspected, and may suspend the account pending investigation.
7.3 A Participant subject to investigation may contact HeyMax support to provide evidence supporting their entry.
7.4 Clause 6.4 does not limit HeyMax's rights under this Section, and a reward may be withheld or reversed where the underlying entry is found to breach these Terms.
8. General Conditions
8.1 HeyMax reserves the right to amend, suspend or withdraw the Campaign, or vary these Terms, at any time without prior notice.
8.2 Personal data collected in connection with the Campaign is processed in accordance with the HeyMax Privacy Policy, and is used for eligibility verification, reward crediting and fraud prevention.
8.3 Max Miles credited under the Campaign are governed by the standard HeyMax Max Miles terms, under which Max Miles do not expire for as long as the Participant's HeyMax account remains active.
8.4 HeyMax's decision on all matters relating to the Campaign is final. Disputes should be raised with HeyMax support within 30 days of the date rewards are credited.
8.5 To the extent permitted by law, HeyMax's liability in connection with the Campaign is limited to the value of the reward in question.
8.6 These Terms are governed by the laws of Singapore. If any provision is held invalid, the remaining provisions continue in force.
8.7 These Terms, together with the HeyMax Terms of Service and Privacy Policy, constitute the entire agreement relating to the Campaign. No failure by HeyMax to enforce any provision operates as a waiver of it.
Last updated: 22 September 2026. Effective from 21 September 2026.
