Available to HeyMax users with a verified account who see Japan Airlines as a redemption option in the app (Australia, Hong Kong, and Singapore), and who hold a JAL Mileage Bank membership in their own name. This campaign is not available in Japan.
Transfer Max Miles to JAL Mileage Bank between 17 and 30 September 2026 and receive 30% bonus JAL miles on top of the standard 1 Max Mile = 1 JAL mile rate. No sign-up is needed.
Transfer and bonus
How do I transfer Max Miles to Japan Airlines?
You complete the transfer in the HeyMax app.
Open the HeyMax app and tap Redeem
Select Japan Airlines
Enter your JAL Mileage Bank membership number exactly as it appears in your JAL account
Enter the amount of Max Miles you want to transfer, review the miles shown, then confirm
The bonus is applied automatically. There is nothing to register for and no promo code to enter.
How many JAL miles will I get?
You receive 30% more JAL miles than a standard transfer, credited automatically.
Base miles: 1 Max Mile becomes 1 JAL mile. This is the standard Japan Airlines transfer rate.
Bonus miles: an extra 30% of your base miles, added on top during the campaign.
Example: Transfer 10,000 Max Miles and receive 10,000 base JAL miles plus 3,000 bonus JAL miles, for 13,000 JAL miles in total.
Which transfers qualify?
A transfer qualifies when you confirm it in the HeyMax app during the campaign period from your own verified account.
✅ Qualifying: a Japan Airlines transfer confirmed in the app between 17 and 30 September 2026
✅ Automatic: every qualifying transfer receives the bonus, with no code and no sign-up
❌ Not qualifying: a transfer confirmed outside the campaign dates, or sent to a different partner program
❌ Not qualifying: a failed, cancelled, reversed, or fraudulent transfer
❌ Not qualifying: a transfer into a JAL Mileage Bank account that is not in your own name
Limits and crediting
What is the minimum I can transfer?
A minimum transfer of 1,000 Max Miles is required.
You can transfer up to your full available Max Miles balance.
Can I earn the bonus more than once?
Yes. Every qualifying transfer you make during the campaign period earns the bonus.
There is no limit on the number of transfers you make or on the total bonus miles you can receive.
When will my JAL miles appear?
Your base miles and bonus miles are credited to your JAL Mileage Bank account together as soon as the transfer completes.
Check your HeyMax activity for the transfer status, and your JAL Mileage Bank account for your mileage balance. If the miles have not appeared after 1 business day, contact HeyMax support.
Common questions
What happens if my bonus works out to a part mile?
What happens if my bonus works out to a part mile?
Bonus miles are rounded down to the nearest whole mile.
Example: Transfer 1,005 Max Miles and receive 1,005 base JAL miles plus 301 bonus JAL miles, because 301.5 is rounded down.
Do transfers made before or after the campaign qualify?
Do transfers made before or after the campaign qualify?
No. Only transfers you confirm in the app between 17 and 30 September 2026 receive the bonus.
What counts is when you confirm the transfer, not when the miles arrive in your JAL account.
Can I cancel or reverse a transfer?
Can I cancel or reverse a transfer?
No. A completed Max Miles transfer is final and cannot be cancelled, reversed, or refunded.
Check your membership number and the amount carefully before you confirm.
Can I transfer to a friend or family member's JAL Mileage Bank account?
Can I transfer to a friend or family member's JAL Mileage Bank account?
No. You can only transfer to a JAL Mileage Bank account held in your own name.
A transfer into someone else's account cannot be reversed and does not earn the bonus.
Can I take part if I am in Japan?
Can I take part if I am in Japan?
No. This campaign is not available in Japan.
You can take part where Japan Airlines appears as a redemption option in your HeyMax app, which is Australia, Hong Kong, and Singapore.
Do bonus miles expire or count toward JAL status?
Do bonus miles expire or count toward JAL status?
Bonus miles behave like any other miles in your JAL Mileage Bank account.
Japan Airlines sets how those miles are used, how long they stay valid, and whether they count toward status.
Troubleshooting
My transfer completed, but the bonus miles are missing. What should I do?
Check your JAL Mileage Bank balance again after a few minutes, then contact HeyMax support if the bonus miles are still missing.
Have your transfer date and time, the Max Miles amount, and your JAL Mileage Bank membership number ready.
My transfer failed or is still pending. What should I do?
Do not start a second transfer while the first one is still pending. Run through this checklist, then contact HeyMax support:
✅ Your JAL Mileage Bank membership number is entered correctly?
✅ The name on your JAL account matches your verified HeyMax name?
✅ You are transferring at least 1,000 Max Miles?
✅ Your Max Miles balance covers the amount you entered?
Contact HeyMax support through the chat in the app. Do not contact Japan Airlines directly, because HeyMax processes the transfer on your behalf.
Terms and Conditions
1. Campaign Overview
1.1 The "Japan Airlines 30% Transfer Bonus" campaign (the "Campaign") is offered through HeyMax and is funded by Japan Airlines.
1.2 The Campaign rewards Qualifying Transfers of Max Miles into Japan Airlines JAL Mileage Bank ("JMB") miles, as set out in Section 5.
1.3 By participating in the Campaign, the Participant agrees to be bound by these Terms and Conditions.
2. Campaign Period
2.1 The Campaign runs from 17 September 2026, 12:00 AM to 30 September 2026, 11:59 PM Singapore time (GMT+8) (the "Campaign Period").
2.2 HeyMax may amend, extend, suspend, or end the Campaign, subject to applicable law. Qualifying Transfers completed before any early termination remain eligible for the Bonus.
3. Eligibility
3.1 The Campaign is open to registered HeyMax users who hold a verified HeyMax account and for whom Japan Airlines is available as a redemption option, being users registered in Australia, Hong Kong, and Singapore.
3.2 The Campaign is not available in Japan, and users registered in Japan are excluded.
3.3 The Participant must hold an active JMB membership in their own name and must enter that membership number to transfer.
3.4 Participation is by auto-enrolment. No separate registration, opt-in, or promotion code is required.
3.5 Participation is limited to one HeyMax account per person. Transfers into a JMB account not held in the Participant's own name do not qualify.
3.6 Participants with suspended or flagged HeyMax accounts are ineligible.
4. Qualifying Transfers
4.1 A "Qualifying Transfer" is a successful transfer of Max Miles into JMB miles that is confirmed by the Participant in the HeyMax app within the Campaign Period and meets the minimum in clause 5.4. Eligibility is determined solely by the HeyMax in-app confirmation timestamp, and a transfer confirmed within the Campaign Period remains eligible even where the miles are credited afterwards.
4.2 The following do not qualify:
Transfers confirmed outside the Campaign Period
Transfers into loyalty programs other than JMB
Transfers that are cancelled, reversed, failed, or incomplete
Transfers into a JMB account not held in the Participant's own name
Fraudulent transfers, and system-generated duplicate postings of a single transfer request
5. Reward Mechanics
5.1 Each Qualifying Transfer converts Max Miles into JMB miles at the standard transfer ratio of 1 Max Mile to 1 JMB mile (the "Base Miles").
5.2 Each Qualifying Transfer additionally earns bonus JMB miles equal to 30% of the Base Miles (the "Bonus"). The Bonus is calculated on the Base Miles only, excluding any other promotional or discretionary award.
5.3 Bonus miles will be rounded down to the nearest whole mile.
Example: A transfer of 1,005 Max Miles provides 1,005 Base Miles and a Bonus of 301 miles, being 301.5 rounded down.
5.4 A minimum transfer of 1,000 Max Miles is required.
5.5 There is no cap on the number of Qualifying Transfers a Participant may make, and no cap on the total Bonus a Participant may receive, subject to Section 6 and to any platform-level transfer limits applying to the Participant's account.
5.6 The Base Miles and the Bonus are credited to the Participant's JMB account together on completion of the Qualifying Transfer.
5.7 Once a transfer is initiated, the Max Miles cannot be reversed, refunded, or exchanged for cash. Where a transfer does not complete, the Participant should contact HeyMax support, and HeyMax will investigate the transfer with Japan Airlines and determine the appropriate resolution.
6. Fraud and Abuse
6.1 HeyMax reserves the right to withhold, deny, or cancel any Bonus where fraud or abuse is suspected, including but not limited to:
Creating or using multiple HeyMax accounts to obtain additional Bonus
Transferring into JMB accounts not held by the Participant, or brokering transfers on behalf of third parties
Splitting transfers to circumvent a limit, or system manipulation to artificially generate Qualifying Transfers
Attempting to refund, cancel, or dispute a transfer after the Bonus has been credited or used
Any activity inconsistent with normal personal use
6.2 The Campaign is for personal use only. Commercial exploitation, including the brokering or resale of miles transfers, is prohibited.
6.3 HeyMax may temporarily suspend a Participant's Bonus during an investigation. The Participant will be informed of the suspected activity and may provide evidence in their defence.
6.4 Where abuse is confirmed, HeyMax may forfeit all earned and pending Bonus and permanently close the Participant's account.
6.5 Where abuse is confirmed, or where a Bonus is credited in error, HeyMax may deduct an equivalent value of Max Miles from the Participant's HeyMax balance or otherwise recover that value, and the Participant authorises such deduction.
7. General Conditions
7.1 Except as provided in clause 2.2, HeyMax reserves the right to modify, suspend, or terminate the Campaign, including these Terms and Conditions, at any time without prior notice.
7.2 Base Miles and Bonus miles credited under this Campaign are governed by the JAL Mileage Bank programme terms, which determine their validity, expiry, use, transferability, and whether they count toward status. Max Miles remain subject to the HeyMax terms and conditions.
7.3 Miles awarded under this Campaign are not redeemable for cash.
7.4 By participating, the Participant consents to HeyMax collecting, using, and processing their transfer data, including their JMB membership number, for the purpose of administering this Campaign in accordance with the HeyMax Privacy Policy.
7.5 In the event of any dispute, the decision of HeyMax shall be final and binding.
7.6 HeyMax shall not be liable for any indirect, incidental, or consequential loss arising from participation in the Campaign. Where miles are not credited by Japan Airlines, the Participant should contact HeyMax support, and HeyMax will raise the matter with Japan Airlines on the Participant's behalf.
7.7 No failure or delay by HeyMax in enforcing any provision of these Terms and Conditions constitutes a waiver of that provision.
7.8 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
7.9 These Terms and Conditions, together with the HeyMax terms and conditions and Privacy Policy, constitute the entire agreement between HeyMax and the Participant in relation to this Campaign, and are governed by the laws of Singapore.
Last updated: 11 September 2026
Effective date: 17 September 2026