Available to HeyMax users with a verified account and an active GarudaMiles membership in your own name. GarudaMiles transfers are live in Australia, Hong Kong and Singapore.
To mark the GarudaMiles 27th anniversary, transfer Max Miles to GarudaMiles between 25 and 27 September 2026 and receive 27% bonus miles on top of the standard rate of 1 Max Mile = 1 GarudaMile. The bonus is capped at 50,000 bonus miles per member, and bonus miles are credited within 60 days of the campaign ending.
Transfer and bonus
How do I transfer Max Miles to GarudaMiles?
You complete the transfer in the HeyMax app.
Open the HeyMax app and tap Redeem.
Select Garuda Indonesia GarudaMiles.
Enter your GarudaMiles membership number.
Enter the amount of Max Miles to transfer, then review and confirm.
How many GarudaMiles will I get?
You receive base GarudaMiles plus bonus miles on top.
Base miles: 1 Max Mile transfers into 1 GarudaMile.
Bonus miles: an extra 27% of your base miles.
Example: You transfer 10,000 Max Miles. You receive 10,000 base GarudaMiles, plus 2,700 bonus miles, for a total of 12,700 GarudaMiles.
Is there a limit on the bonus?
Yes. The bonus is capped at 50,000 bonus miles per member across the whole campaign.
You reach the cap at roughly 185,000 Max Miles transferred. Transfers beyond that still earn base miles at 1:1, but no further bonus.
Can I transfer more than once?
Yes. You can make as many transfers as you like during the campaign, and each one earns the 27% bonus until you reach the 50,000 cap.
The cap applies to your total bonus across all transfers, not to each transfer separately.
Do I need to sign up for the campaign?
No. The bonus applies automatically to every eligible transfer you make during the campaign period.
Does the bonus apply to other transfer partners?
No. Only transfers of Max Miles into GarudaMiles earn the bonus. Transfers to other airline, hotel or lifestyle partners are not included.
When the campaign runs
When does the campaign start and end?
The campaign runs from 25 September 2026 to 27 September 2026, Jakarta time (GMT+7).
In Singapore, Hong Kong and Australian Western time (GMT+8), that is 25 September 2026, 1:00am through to 28 September 2026, 12:59am.
What if I transfer just before or just after the campaign?
Only transfers completed within the campaign period earn the bonus. A transfer completed outside the window receives base miles only.
Before you transfer
What do I need to make a transfer?
A verified HeyMax account. Tap Verify now when prompted in the app.
An active GarudaMiles membership in the same name as your HeyMax account.
At least 1,000 Max Miles, which is the minimum per transfer.
Where do I find my GarudaMiles membership number?
Log in to the GarudaMiles app or the Garuda Indonesia website. Your number is on your profile page or digital membership card.
Getting your bonus miles
When will my base GarudaMiles arrive?
Your base miles are credited when the transfer is processed, which usually completes within 1 business day.
When will my bonus miles arrive?
Bonus miles are credited separately, no later than 60 days after the campaign ends. That means by 26 November 2026.
Garuda Indonesia awards the bonus in a single batch after the campaign closes, so your base miles will appear in your GarudaMiles account well before the bonus does. There is nothing to claim.
Do the bonus miles expire?
Yes. Bonus miles awarded under this campaign are valid for 12 months from the date they are credited.
This applies to the bonus miles only. Your base GarudaMiles follow the standard GarudaMiles programme rules on validity.
Common questions
Can I cancel a transfer after confirming it?
Can I cancel a transfer after confirming it?
No. Transfers are final once confirmed and cannot be reversed. Check your membership number and transfer amount carefully before you confirm.
Can I transfer into someone else's GarudaMiles account?
Can I transfer into someone else's GarudaMiles account?
No. You can only transfer Max Miles into a GarudaMiles account held in your own name. Name mismatches cause the transfer to fail.
Does the bonus count towards GarudaMiles elite status?
Does the bonus count towards GarudaMiles elite status?
Transferred miles and bonus miles are award miles. Garuda Indonesia decides which miles count towards tier status, so check the GarudaMiles programme terms.
Can I split transfers to get more than 50,000 bonus miles?
Can I split transfers to get more than 50,000 bonus miles?
No. The 50,000 cap applies to your total bonus across the campaign, however many transfers you make.
Troubleshooting
My bonus miles are missing. What should I check?
First check the date, because bonus miles are not credited until up to 60 days after the campaign ends.
✅ Has 26 November 2026 passed?
✅ Did the transfer complete successfully in your HeyMax transaction history?
✅ Was the transfer to GarudaMiles, not another partner?
✅ Was it completed within the campaign period?
✅ Have you already reached the 50,000 bonus cap?
If all of these check out and the bonus is still missing, contact HeyMax support via the chat in the app with your transaction ID.
My transfer failed. What now?
Your Max Miles are not deducted when a transfer fails, so you can safely try again.
Failures are usually caused by an incorrect membership number, a name mismatch between your HeyMax and GarudaMiles accounts, or a temporary system issue.
Where do I get help?
Contact HeyMax support via the chat in the HeyMax app with your transaction ID.
Do not contact Garuda Indonesia directly, as HeyMax processes the transfer on your behalf.
Terms and Conditions
1. Campaign Overview
1.1 The "GarudaMiles 27% transfer bonus" campaign (the "Campaign") marks the GarudaMiles 27th anniversary and is funded by Garuda Indonesia.
1.2 The Campaign awards bonus GarudaMiles on Qualifying Transfers, as set out in Section 5.
1.3 By participating in the Campaign, the Participant agrees to be bound by these Terms and Conditions.
2. Campaign Period
2.1 The Campaign runs from 25 September 2026 to 27 September 2026 inclusive, Western Indonesia Time (GMT+7) (the "Campaign Period"). Expressed in GMT+8, the Campaign Period runs from 25 September 2026, 1:00am to 28 September 2026, 12:59am.
2.2 HeyMax reserves the right to end the Campaign early with reasonable notice. Qualifying Transfers completed before any early termination remain eligible for the bonus.
3. Eligibility
3.1 The Campaign is open to registered HeyMax users with a valid and verified account.
3.2 The Participant must hold an active GarudaMiles membership registered in the same name as their HeyMax account.
3.3 Participation is by auto-enrolment. No separate registration is required.
3.4 Participation is limited to one HeyMax account per person. Participants with suspended, restricted or flagged accounts are ineligible.
3.5 The Campaign is available where Garuda Indonesia GarudaMiles is offered as a redemption partner in the HeyMax app, currently Australia, Hong Kong and Singapore.
4. Qualifying Transfers
4.1 A "Qualifying Transfer" is a successful transfer of Max Miles into GarudaMiles, completed by an eligible Participant within the Campaign Period, meeting the minimum transfer amount of 1,000 Max Miles.
4.2 A Participant may make more than one Qualifying Transfer during the Campaign Period, subject to the cap in clause 5.3.
4.3 The following do not qualify:
Transfers completed outside the Campaign Period
Transfers into loyalty programs other than GarudaMiles
Transfers that are cancelled, reversed, refunded, failed or incomplete
Transfers into a GarudaMiles account not held in the Participant's own name
Duplicate or fraudulent transfers
5. Bonus Mechanics
5.1 Max Miles transfer into GarudaMiles at the standard rate of 1 Max Mile to 1 GarudaMile (the "Base Miles").
5.2 Each Qualifying Transfer earns the Participant additional GarudaMiles equal to 27% of the Base Miles awarded for that transfer (the "Bonus Miles").
5.3 Bonus Miles are capped at 50,000 per member for the Campaign Period in aggregate, across all Qualifying Transfers.
5.4 Bonus Miles are calculated on the Base Miles only, and exclude any other promotional or discretionary award.
5.5 Fractional Bonus Miles are rounded down to the nearest whole mile.
5.6 Base Miles are credited to the Participant's GarudaMiles account when the transfer is processed. Bonus Miles are credited separately, no later than 60 days after the Campaign Period ends.
5.7 Bonus Miles are valid for 12 months from the date they are credited.
Example: A Participant transfers 10,000 Max Miles and receives 10,000 Base Miles. The Participant additionally receives 2,700 Bonus Miles, being 27% of 10,000.
6. Fraud and Abuse
6.1 HeyMax reserves the right to withhold, deny, reverse or cancel Bonus Miles where fraud or abuse is suspected, including but not limited to:
Creating or operating multiple HeyMax accounts to obtain additional Bonus Miles
Splitting a single intended transfer into multiple transfers to circumvent any applicable limit
Transferring into a GarudaMiles account belonging to another person
Manipulating the HeyMax platform to generate transfers artificially
Any activity inconsistent with normal personal use
6.2 HeyMax may suspend a Participant's Bonus Miles during an investigation. The Participant will be informed of the suspected activity and may submit evidence in their defence.
6.3 Where abuse is confirmed, HeyMax may forfeit all earned and pending Bonus Miles and permanently close the Participant's account.
7. General Conditions
7.1 HeyMax reserves the right to modify, suspend or terminate the Campaign, or to amend these Terms and Conditions, at any time.
7.2 Max Miles and GarudaMiles are not redeemable for cash and hold no monetary value.
7.3 Transfers of Max Miles are final once confirmed and cannot be reversed by the Participant.
7.4 GarudaMiles credited under this Campaign are held in the Participant's GarudaMiles account and are subject to the Garuda Indonesia GarudaMiles programme terms, including its rules on mile validity and expiry.
7.5 Max Miles remain subject to the HeyMax Terms of Service.
7.6 By participating, the Participant consents to HeyMax collecting, using and processing their transfer data for the purpose of administering the Campaign, in accordance with the HeyMax Privacy Policy.
7.7 In the event of a dispute, the decision of HeyMax shall be final and binding.
7.8 These Terms and Conditions are governed by the laws of Singapore.
7.9 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
7.10 No failure or delay by HeyMax in enforcing any provision of these Terms and Conditions operates as a waiver of that provision.
Last Updated: 24 September 2026
Effective Date: 25 September 2026