If your Accor (ALL) membership number has changed due to a status upgrade or downgrade, your Max Miles transfer may fail. Contact our support team with your updated membership number and we'll resolve it within 1 business day.
Why did my Accor membership number change?
Accor (ALL — Accor Live Limitless) updates your membership number when your status tier changes — for example, moving from Silver to Classic, or Classic to Gold. This is normal Accor behaviour.
Specifically, two digits in your membership number change:
The 7th digit reflects your current status tier (e.g. 1 = Classic, 2 = Silver, 3 = Gold, 4 = Platinum)
The last digit is a check digit that automatically recalculates
All other digits stay the same — it's still the same Accor account.
How does this affect my Max Miles transfers?
When you first transfer Max Miles to Accor, HeyMax saves your membership number so you don't have to re-enter it each time. If Accor later updates your number due to a status change, the saved number becomes outdated and your next transfer will fail.
What should I do?
Contact our support team . Please include:
Your current Accor membership number — you can find this in the ALL (Accor Live Limitless) app under your profile or membership card
A screenshot of your Accor membership card showing your name and updated number
Our team will reset the linked membership number on your account. Once reset, you can re-enter your updated number during your next Max Miles transfer.
Where can I find my current Accor membership number?
Where can I find my current Accor membership number?
Open the ALL (Accor Live Limitless) app and navigate to your profile or membership card. Your 16-digit membership number is displayed on your digital card. You can also find it on the Accor website by logging in and visiting your account page.
Can I update my Accor membership number myself in HeyMax?
Can I update my Accor membership number myself in HeyMax?
For security reasons, membership number changes need to be verified and processed by our support team.
Will this happen every time my Accor status changes?
Will this happen every time my Accor status changes?
Yes. Each time your ALL status tier changes (upgrade or downgrade), Accor updates your membership number. You'll need to contact us again to reset the linked number in HeyMax.
My transfer failed but my membership number hasn't changed, what's wrong?
My transfer failed but my membership number hasn't changed, what's wrong?
If your membership number is correct and your transfer still fails, the issue may be unrelated to a status change. Please contact support with your transaction details and we'll investigate. Occasional partner system outages can also cause temporary transfer failures, retrying after a few hours often resolves these.
Last Updated: 27 April 2026