iFlyFlat Flights Club members can activate HeyMax First — an instant Miles Pool of Max Miles you can transfer to 20+ airline and hotel partners to book flights or stays right away.
1. What is HeyMax?
1. What is HeyMax?
HeyMax is a travel accelerator platform where members earn and manage Max Miles, a rewards currency that transfers to 20+ airline and hotel loyalty programs.
2. What are Max Miles?
2. What are Max Miles?
Max Miles are HeyMax's rewards currency that gives you access to premium travel experiences. You earn them through HeyMax or our partners, and transfer them 1:1 to airline and hotel loyalty programs to book flights and stays.
3. What is HeyMax First?
3. What is HeyMax First?
HeyMax First gives you an instant Miles Pool of Max Miles. Draw miles by paying a refundable access fee, then transfer them to 20+ airline and hotel partners to book flights or stays right away. As you earn Max Miles through HeyMax or our partners, your access fee is reclaimed and your Miles Pool refills — ready for your next trip.
4. How do I get access as an iFlyFlat Flights Club member?
4. How do I get access as an iFlyFlat Flights Club member?
iFlyFlat gives you an Activation Code matched to your Flights Club tier. Sign up at https://iflyflat.heymax.ai/, verify your email, then enter your code.
5. What does my Activation Code do?
5. What does my Activation Code do?
It matches you to the HeyMax First tier corresponding to your Flights Club tier and waives that tier's annual membership fee. It doesn't cover the access fee you pay when you draw miles — see question 7.
6. What tiers and Miles Pools are available?
6. What tiers and Miles Pools are available?
Tier | Miles Pool | Membership Fee (AUD) | Access Fee (AUD/mile) |
Silver | 30,000 | Free | $0.0330 |
Gold | 100,000 | $299 (waived for Flights Club Explore members) | $0.0300 |
Platinum | 300,000 | $699 (waived for Flights Club Platinum members) | $0.0280 |
Reserve | 1,000,000 | $1,999 (waived for Flights Club Black members) | $0.0250 |
7. What's the refundable access fee?
7. What's the refundable access fee?
A refundable per-mile fee, charged in 10,000-mile blocks, when you draw miles from your pool. See question 9 for how to get it back.
8. How do I pay the refundable access fee?
8. How do I pay the refundable access fee?
By credit card, at the time you draw miles.
9. Can I get my access fee back?
9. Can I get my access fee back?
Yes — as you earn Max Miles back through HeyMax or our partners, you can reclaim your access fee in 10,000-mile blocks, with no time limit.
10. What can I do with the miles I draw?
10. What can I do with the miles I draw?
Transfer them from 1:1 to any of HeyMax's 20+ airline and hotel partners to book flights or stays.
11. Do Max Miles expire?
11. Do Max Miles expire?
No — Max Miles never expire.
12. Can I manage my HeyMax First account from the HeyMax app?
12. Can I manage my HeyMax First account from the HeyMax app?
The HeyMax mobile app isn't available in Australia yet, so for now you'll manage your Miles Pool, draw miles, and view transfer options through your dedicated web link at https://iflyflat.heymax.ai/.
13. What happens when my iFlyFlat membership renews?
13. What happens when my iFlyFlat membership renews?
iFlyFlat gives you a new Activation Code, which extends your HeyMax First membership by another year. To renew or upgrade your tier, contact iFlyFlat directly.
14. Who do I contact if I have an issue?
14. Who do I contact if I have an issue?
Contact HeyMax via the in-app support chat for: HeyMax account or miles issues (sign-up, drawing miles, transfers)
Contact iFlyFlat for: Renewing or upgrading your membership or activation code issues
Have a question not covered here? Reach out via the in-app support chat and we'll get back to you.